Your Salesforce customer portal can work the way your customers do

A custom portal can put those tasks within reach while keeping the business data in Salesforce. React gives developers another way to build that experience. The useful question is where a custom design would make life easier for your customers.

Start with the task your customer came to finish

Experience Cloud is Salesforce's platform for customer and partner websites. Experience Builder provides tools for assembling those sites. Your portal can use those tools, custom components, or another supported approach, depending on what customers need to do.

For example, suppose a customer signs in to check a service request. A useful first screen could show its current status, the latest update, and any action the customer needs to take. The customer should be able to open the request and respond without first learning how your team organizes its Salesforce records.

That is a design decision before it is a technology decision. Start by identifying the tasks customers repeat, the information each task needs, and the points where they currently ask someone for help.

What React adds

React is a JavaScript library for building interactive screens from reusable components. A request card, document list, and account summary can each become a component with its own appearance and behavior.

For a customer portal, that gives a development team a way to create screens around your particular workflow. A request page might combine progress, supporting documents, and the next action in one place. The same design can then be adapted for a narrow phone screen.

React gives the team tools to build that experience. The team still needs to design clear navigation, readable content, and interactions that work for the people using the site.

What has changed on Salesforce

Salesforce announced the general availability of Multi-Framework in July 2026. It supports React applications on Salesforce and includes a customer-facing Experience target. Salesforce's announcement describes availability on Hyperforce orgs running Summer '26 or later. Read the release announcement.

This adds a supported option to consider when planning a portal. An existing site's setup, required features, and licensing still need review before choosing an implementation. A new platform capability also does not mean that every existing React portal uses it.

Keep access rules part of the design

A customer should see the information they are entitled to access, including when they open a direct link or request data outside the visible screen. That requires the data access layer to enforce the intended rules.

Salesforce provides permission and sharing controls, but custom code must use them correctly. The details depend on the data service, code, and API version involved. Salesforce's security guidance explains why those choices matter.

For the service-request example, testing should include two customers with different access. Can each customer see their own requests? Can either retrieve the other's request or its attachments? Can a customer change a field that should be read-only? Those checks belong in the project scope.

Review a working example before committing to the full build

A prototype using sample data lets you review the proposed experience early. You can try the navigation, inspect the mobile layout, and see whether customers can find the next step.

Production work then connects the approved experience to real records, applies access rules, handles errors, and supports ongoing operation. The estimate should make those dependencies visible, along with licensing, testing, and maintenance. The number of screens alone will not tell you how much work is involved.

If your customers mainly need a straightforward list and a simple request form, existing components may meet the need. A custom React experience becomes worth evaluating when customers need a more specific workflow or interaction than your current setup provides.

Tell us what your customers need to see and do. Talk to Kloomiyin about your portal, and we can help work out which approach fits.